Intelligent document workflow solutions that enhance employee productivity and patient data processing
Healthcare faces high burnout rates and staffing shortages
Administrative staff spend hours sending and receiving patient documents. Too often, these teams are understaffed with high turnover. Manual errors or workflow delays affect referral management, scheduling, and patient care at a high cost to health systems.
$250 billion
Spent annually to process 30 billion healthcare transactions
86%
Of mistakes made in healthcare are administrative
132%
Increase in agency and temporary labor
54%
Of referrals are scheduled, leaking 46% of potential referrals
Referral leakage costs health systems millions
With the vast number of documents to be processed every day, there’s a constant backlog of patient referrals in the queue. If a team member is out sick or there’s a processing delay, referred patients slip away — a direct loss to top-line revenue.
55%-65%
Referral leakage for a health system can average 55-65%
Data entry pulls resources away from patient care
Front and back-office teams are buried under paperwork: They spend hours routing and indexing files to get data where it needs to go. Administrative staff are overwhelmed with these high-cost workflows, resulting in less time for patient support services and detracting from the patient experience.
$20
Health systems pay $20 in labor to file each paper document
CAPTURE
A single source for your incoming documents: fax, email, Direct, document scanner, or file shares are captured, searchable, and accessible for your teams.
CLASSIFY
Flow uses Gen AI and LLMs to automatically classify incoming documents into categories, such as referrals, orders, and medical records, to reduce manual sorting and save valuable time.
TRIAGE
Easily process incoming documents: With the ability to split, rotate, add, and rearrange pages, your team can quickly create clean, final versions of required data.
EXTRACT
Flow surfaces key data and AI-generated summaries for each team member working the document, reducing data entry errors.
ROUTE
When a task is completed, Flow pushes the document to the correct system of record, accelerating the flow of data for patient referrals, scheduling, billing, and more.
Flow’s digital workforce enables document capture and triage, classifies documents automatically, and accelerates data extraction with greater than 95% accuracy.
Behind every automated process with Flow, there’s an intelligent, digital worker supporting your team. Using expertly trained large language models (LLMs), your digital workforce supports healthcare professionals to work at the top of their license, accelerate time to care, and improve patient outcomes.
Optical Character Recognition
Unstructured documents are converted into structured, searchable data.
Large Language Models
Documents are read and classified by their content and purpose.
Summarization
Generative AI creates a concise summary of the document’s contents.
Artificial Intelligence
Documents are intelligently routed to the correct teams for a personal touch.
